Help Desk – Integration !

Dear JVS Members,

integrating eticket Help Desk to JVS is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any JVS operator.

JVS HelpDesk & Customer Service

eTicket Features

Main Features:

* Supports aliases/piping with perl gateway
* Supports POP3 login with optional crontab.
* Uses Perl gateway, PHP backend, and MySQL database
* Handles unlimited emails
* Admin/Supporter/User panels
* Email Intervals to prevent autoresponder loops
* Max Allowed to limit maximum tickets user can have opened
* Filters to remove messages in replies
* Accept attachments and limit size

User Features:

* Login with email and any ticket assigned to you
* View all tickets sent from that email

Admin/Staff Features

Administration Features:

* Completely delete tickets from database
* Create categories (departments)
* Create Represenatives (Supporters)
* Define groups
* Edit or disable response messages
* Email alerts compatible with pagers
* and much more…

Staff Features:

* View only tickets in departments you have access to
* Can not delete tickets

Latest Features

*

New Features include:
o Easy to upgrade/install
o Easy to style using themes
o RSS feeds for clients
o Captcha on web forms to reduce spam
o Configurable Spam Assassin mod for automail.pl
o Better language support with changable language file
o Predefined/canned answer resposes
o Better search functionality
o Ability to assign representatives to tickets
o Built in flash based mp3 player

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