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Voice over IP – Architectures and Processes (2 days) *
By completing this course participants will be able to:
Understand how to use a data packet network to provide wide area voice communications.
Understand the role of each component of the network.
Understand the transmission process of a voice signal over an IP network.
Discuss the challenges related to the convergence of voice and data networks.
Identify critical issues to consider in the planning stages of the implementation of a VoIP network.

Who will benefit? Project managers, technical sales, customer configuration analysts, IP network and VPN providers, Telco companies, hardware and infrastructure manufacturers, IT professionals, consultants.

IP – Processes and Services (3 days)
This course provides a comprehensive introduction to TCP/IP. Upon completion of this course, the participants will be able to:
Identify the role of each IP component.
Describe the transmission process within an IP network.
Describe IP application services and its stack of protocols.

Who will benefit? Project managers, technical sales, customer configuration analysts, telecoms professionals, consultants.

IP and VoIP – Architectures, Processes and Services (4 days)
Upon completion of this course, participants will be able to:
Identify the role of each IP component.
Describe the transmission process within an IP network.
Describe IP application services and its stack of protocols.
Understand how to use a data packet network to provide wide area voice communications.
Understand the transmission process of a voice signal over an IP network.
Discuss the challenges related to the convergence of voice and data networks.
Identify critical issues to consider in the planning stages of the implementation of a VoIP network.

Who will benefit? Project managers, technical sales, customer configuration analysts, telecoms professionals, hardware and infrastructure manufacturers, consultants.

Introduction to Telecommunications – Enterprise Networks (3 days)
Upon completion of this course, participants will be able to:
Describe the basic components of a telecommunication network.
Describe the functionalities of the protocols used in a telecommunication network.
Compare different network architectures.
Explain the elements and constraints related to services convergence and VoIP.

Who will benefit? Project managers, sales personnel, customer configuration analysts, IP network and VPN providers, hardware and infrastructure manufacturers, IT professionals.

* Pre-requisite: The participant should have attended the “IP, processes and services” course or have a basic understanding of either IP internetworking or telephony concepts.